Mastercard15 followers21 jobs

Enterprise Operations Analyst II

Mid levelFull-timeHybridSt Leonards NSW 2065, AustraliaPosted 4 days agoVerified 6 days ago
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About the job

As an Enterprise Operations Analyst II at Mastercard, you will play a vital role in providing technical support for operations. Your work will directly impact the performance and improvement of Mastercard’s infrastructure, ensuring it meets specifications and requirements. The team values collaboration and innovation, working together to create a sustainable economy where everyone can prosper.

You'll be responsible for

👀

Monitoring operations

Monitoring and taking corrective action for problems while minimizing customer impact.
📝

Documenting processes

Creating and/or updating internal tickets to document monitoring and recovery steps.
🔧

Performing maintenance

Performing routine maintenance as required by policy or procedure.

Key criteria

🖥️

Technical support experience

Proven experience providing technical support in operations environments.

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🔍

Performance analysis skills

Demonstrated ability to analyze performance metrics for improvement.

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📜

UNIX scripting knowledge

Basic knowledge of UNIX scripting and tool monitoring.

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Meet the team

About the company

View your fit

5 criteria for this job
Technical support experience
Proven experience providing technical support in operations environments.

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Performance analysis skills
Demonstrated ability to analyze performance metrics for improvement.

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UNIX scripting knowledge
Basic knowledge of UNIX scripting and tool monitoring.

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Firewall experience
Experience with firewalls and secure file transfers.

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Organizational skills
Effective organizational skills for managing multiple tasks.

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