ETC NSW - Service Delivery Manager
About the job
The Service Delivery Manager is a vital position responsible for leading the NSW Services & Maintenance portfolio, ensuring successful delivery and compliance of complex transport technology contracts. This role impacts operational performance and customer satisfaction while collaborating with various teams to drive continuous improvement. The team values a supportive environment that fosters professional growth and teamwork.
You'll be responsible for
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Managing service delivery and contract governance
Providing overall accountability for the delivery of S&M contracts, ensuring compliance with SLAs, KPIs, and safety obligations.⚙️
Driving operational performance and reliability
Implementing structured maintenance strategies and monitoring key performance indicators to enhance service reliability.📞
Leading customer and stakeholder management
Building strong relationships with clients and leading service review meetings to ensure satisfaction and performance reporting.Key criteria
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Service delivery management experience
Proven experience managing complex, multi-contract environments.View
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ITIL service management knowledge
Strong understanding of ITIL practices for service governance.View
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Financial management skills
Experience managing budgets, forecasts, and contract performance.View
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