About the job
The Senior Service Delivery Manager at Brennan is a pivotal job focused on delivering exceptional service outcomes for larger, strategic clients. This position emphasizes the importance of building strong client relationships and ensuring excellence in service assurance. The team thrives on collaboration, innovation, and a commitment to continuous improvement, creating a supportive environment where everyone can shine.
You'll be responsible for
📊
Preparing and presenting client operational reporting
Creating and delivering reports on client operations during monthly meetings to ensure transparency and accountability.📈
Managing client SLAs and Reporting
Overseeing Service Level Agreements and driving enhancements to meet client expectations.🛣️
Driving future technology roadmaps for clients
Collaborating with clients to develop strategic technology plans that align with their business goals.Key criteria
📊
3+ years in service management
Proven experience in senior service management or customer roles.View
🛠️
ITIL Service Management accreditation
Recognised certification demonstrating expertise in service management.View
🤝
C-suite presentation skills
Demonstrated ability to engage and influence executive stakeholders.View
View more
