Senior Service Desk Support Officer
About the job
The Senior Service Desk Support Officer is a vital part of our customer-focused IT team, providing essential 1st and 2nd level support to ensure smooth operations. This job offers an incredible opportunity to grow your career while making a real impact on the experiences of our members and staff. Our team thrives on collaboration, flexibility, and a commitment to continuous learning.
You'll be responsible for
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Providing IT support
Delivering fast and high-quality 1st and 2nd level IT support to members and staff, ensuring their technical issues are resolved efficiently.👥
Supporting the team leader
Assisting the Team Leader in running the Service Desk and ensuring ITIL processes are followed for effective incident management.📚
Developing specialist knowledge
Building and maintaining specialist knowledge needed to support and manage the ART service catalogue, enhancing service delivery.Key criteria
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ServiceNow experience
Demonstrated experience using ServiceNow for IT support.View
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Customer contact experience
Proven experience as a contact point for customers.View
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Incident management skills
Extensive experience monitoring and managing incident queues.View
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