Administrative Review Tribunal1 follower4 jobs

Senior Service Desk Support Officer

Mid levelSeniorFull-timeOfficeSydney NSW, AustraliaCustomer service and supportInformation technologyPosted 3 months agoVerified 9 hours ago
Pending fitX of Y criteria met

About the job

The Senior Service Desk Support Officer is a vital part of our customer-focused IT team, dedicated to providing exceptional 1st and 2nd level support. This position plays a crucial role in ensuring that technical issues are resolved swiftly and effectively, contributing to a positive experience for all users. Our team thrives on collaboration and continuous learning, fostering an environment where everyone can grow and succeed.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

💬

Providing 1st and 2nd level support

Delivering fast and high-quality ICT support to members and staff, ensuring their technical issues are resolved efficiently.
👥

Assisting the Team Leader

Helping the Team Leader run the Service Desk and ensuring ITIL processes are followed for effective incident management.
📈

Developing specialist knowledge

Building expertise to support and manage the ART service catalogue, enhancing the team's overall capability.

Key criteria

🖥️

ServiceNow experience

Demonstrated experience using ServiceNow for IT support.

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📞

Customer contact experience

Proven experience as a contact point for customer inquiries.

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🔍

Incident management expertise

Extensive experience monitoring and managing incident queues.

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A meaningful career starts with a match

View your fit

5 criteria for this job
ServiceNow experience
Demonstrated experience using ServiceNow for IT support.

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Customer contact experience
Proven experience as a contact point for customer inquiries.

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Incident management expertise
Extensive experience monitoring and managing incident queues.

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Problem-solving skills
Proven capability in investigating and resolving technical issues.

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Baseline security clearance
Ability to obtain and maintain a Baseline security clearance.

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