Senior Service Desk Support Officer
About the job
The Senior Service Desk Support Officer is a vital part of our customer-focused IT team, dedicated to providing exceptional 1st and 2nd level support. This position plays a crucial role in ensuring that technical issues are resolved swiftly and effectively, contributing to a positive experience for all users. Our team thrives on collaboration and continuous learning, fostering an environment where everyone can grow and succeed.
You'll be responsible for
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Providing 1st and 2nd level support
Delivering fast and high-quality ICT support to members and staff, ensuring their technical issues are resolved efficiently.👥
Assisting the Team Leader
Helping the Team Leader run the Service Desk and ensuring ITIL processes are followed for effective incident management.📈
Developing specialist knowledge
Building expertise to support and manage the ART service catalogue, enhancing the team's overall capability.Key criteria
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ServiceNow experience
Demonstrated experience using ServiceNow for IT support.View
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Customer contact experience
Proven experience as a contact point for customer inquiries.View
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Incident management expertise
Extensive experience monitoring and managing incident queues.View
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