Accor Hotels13 followers466 jobs

Executive Lounge Manager (Club Millésime)

Mid levelFull-timeOfficeSydney NSW, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

As the Executive Lounge Manager at Sofitel Sydney Wentworth, you will lead Club Millésime, creating a personalised and elevated experience for valued guests. This job is all about balancing operational excellence with genuine hospitality, building meaningful relationships, and mentoring your team. The team thrives on fostering a culture of genuine hospitality and ensuring every detail reflects the luxury experience that Sofitel is known for.

You'll be responsible for

👨‍👩‍👧‍👦

Leading and inspiring the team

Lead and inspire a high-performing luxury service team to create exceptional experiences for VIP and Club Millésime guests.
🏆

Championing service excellence

Champion service excellence across every guest touchpoint, ensuring every detail reflects the Sofitel luxury experience.
🍽️

Overseeing food and beverage experience

Oversee the lounge's premium food and beverage experience, proactively managing guest feedback and service recovery.

Key criteria

🏨

5+ years in luxury hospitality

Proven experience in guest services leadership within 5-star environments.

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🤝

Exceptional communication skills

Demonstrated ability to build meaningful relationships with guests.

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🌟

Team leadership experience

Experience developing and leading high-performing service teams.

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Meet the team

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5 criteria for this job
5+ years in luxury hospitality
Proven experience in guest services leadership within 5-star environments.

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Exceptional communication skills
Demonstrated ability to build meaningful relationships with guests.

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Team leadership experience
Experience developing and leading high-performing service teams.

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Operational excellence background
Strong capability in managing premium food and beverage operations.

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Flexible scheduling availability
Ability to work rotating shifts, including weekends and holidays.

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