Fraud Support Analyst
About the job
This job is about being a vital part of the Monitoring and Alert Management team, where you will help protect customers by reviewing alerts for suspicious activities. Your work will contribute significantly to identifying risky behaviors and supporting investigations, ensuring a safe banking experience for all. The team values collaboration and thrives in a fast-paced environment, making it an exciting opportunity for those looking to make a difference.
You'll be responsible for
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Investigating unusual activity
Providing financial security to members by promptly investigating unusual activity and analyzing transactional accounts using various software tools.⚠️
Monitoring fraud alerts
Monitoring and evaluating all internal and lending fraud alerts, taking appropriate actions, and referring to the investigations team as necessary.📈
Escalating complex matters
Escalating complex issues to the management team for further review and action.Key criteria
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Understanding of financial products
Demonstrated knowledge of lending and deposit products and services.View
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Investigative mindset
Proven experience in identifying and analyzing suspicious activity.View
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Attention to detail
Ability to critically assess information and evaluate complex issues.View
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