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About the job
This job offers an exciting opportunity to join Leidos Australia in delivering innovative IT and airborne solutions that protect and advance the Australian way of life. As part of a diverse and inclusive team, you will contribute to a multi-year Defence program aimed at enhancing healthcare for ADF personnel. Collaboration and support are at the heart of how the team operates, ensuring everyone feels valued and empowered to do their best work.
You'll be responsible for
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Providing Level 2 and Level 3 support
Provide Level 2 and Level 3 software support for mission system applications, ensuring continual operations of services to meet required KPIs.📞
Managing incident and service requests
Own end-to-end incident and service request management within the Level 2 scope, including triage, investigation, resolution, escalation, post-incident follow-up, and fulfilment.📚
Creating and maintaining documentation
Create and maintain system, operational, and knowledge documentation, including Knowledge Base Articles for Level 1 Help Desk and Level 2 Client Business Support.Key criteria
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Proven troubleshooting experience
Experience diagnosing and resolving customer issues using ITSM tools.View
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Strong ITIL process knowledge
Understanding of Service Request fulfilment and Incident Management.View
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Familiarity with cloud technologies
Experience with AWS, Azure, and related infrastructure technologies.View
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