Front Office All-Rounder
About the job
The Front Office All Rounder position at Sofitel Melbourne On Collins is all about creating an unforgettable experience for every guest. This role is vital in ensuring seamless operations across all front office functions, making a significant impact on guest satisfaction. The team thrives on collaboration and embraces a culture of warmth and genuine hospitality, ensuring that every ambassador feels valued and inspired.
You'll be responsible for
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Welcoming guests
Greet guests with professionalism, warmth, and genuine hospitality to create a memorable first impression.🕒
Managing check-ins and check-outs
Efficiently and accurately handle the check-in and check-out processes for all guests.🔗
Coordinating with departments
Work closely with Housekeeping, Food & Beverage, and Engineering to ensure exceptional guest satisfaction.Key criteria
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Luxury hotel experience
Proven experience in a luxury hotel or premium hospitality environment.View
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Exceptional customer service skills
Demonstrated ability to provide warm and professional guest interactions.View
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Effective communication skills
Strong verbal and written communication skills for guest inquiries.View
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