Accor Hotels11 followers238 jobs

Front Office Duty Manager - Parental Leave Cover (12 Months Fixed Term)

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 2 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

This job is about becoming a Front Office Duty Manager at Pullman & Mercure Melbourne Albert Park, where every day brings new opportunities to enhance guest experiences. The role is crucial for fostering a welcoming environment and ensuring smooth operations within the hotel. The team thrives on collaboration and support, making it a great place for personal and professional growth.

You'll be responsible for

👥

Leading front office team

Leading the supervision, support, and training of front office professionals to ensure an exceptional guest experience.
📝

Managing procedures

Assisting in developing, implementing, and maintaining procedures for the Front Office department with a focus on guest engagement.
🤝

Collaborating with departments

Collaborating with other departments to ensure smooth daily operations and a seamless guest experience.

Key criteria

🗣️

Front office management experience

Proven experience in front office management roles for 1-2 years.

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💻

PMS proficiency

Experience with Property Management Systems, Opera Cloud preferred.

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🕒

Time management skills

Demonstrated ability to manage time effectively in fast-paced environments.

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Meet the team

About the company

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5 criteria for this job
Front office management experience
Proven experience in front office management roles for 1-2 years.

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PMS proficiency
Experience with Property Management Systems, Opera Cloud preferred.

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Time management skills
Demonstrated ability to manage time effectively in fast-paced environments.

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Customer service expertise
Strong communication and customer service skills in hospitality settings.

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RSA certification
Current Responsible Service of Alcohol certification required.

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