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Front Office Supervisor - Crowne Plaza Carlton

Mid levelPart-timeOfficeMelbourne VIC, AustraliaPosted 2 days agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

As a Front Office Supervisor at Crowne Plaza Melbourne Carlton, you will play a vital role in delivering exceptional guest experiences while supporting the Front Office Manager. This job combines hands-on responsibilities with leadership functions, fostering a collaborative environment where team members thrive. Join a dynamic team that values inclusivity and celebrates diverse backgrounds, all while making a meaningful impact on guests' journeys.

Meet the team

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You'll be responsible for

🔧

Supporting daily operations

Overseeing the daily operation of the Front Office and leading shifts in the absence of a Duty Manager.
📚

Coaching team members

Providing guidance and support to Guest Service Agents, ensuring high standards of service.
😊

Ensuring guest satisfaction

Acting as a senior point of contact for guests and resolving issues to create memorable experiences.

Key criteria

🏨

Front desk operations experience

Minimum 1 year in full-service hotel front desk operations.

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📜

Diploma in hotel management

Possession of a Diploma or equivalent in hotel management.

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💬

Fluent English communication

Demonstrated fluency in spoken and written English.

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A meaningful career starts with a match

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5 criteria for this job
Front desk operations experience
Minimum 1 year in full-service hotel front desk operations.

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Diploma in hotel management
Possession of a Diploma or equivalent in hotel management.

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Fluent English communication
Demonstrated fluency in spoken and written English.

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Proficiency in PMS and Microsoft Office
Experience using PMS and Microsoft Office for hotel operations.

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Flexible work availability
Ability to work flexible hours, including weekends and holidays.

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