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Front Office Supervisor - Crowne Plaza Carlton

Mid levelPart-timeOfficeMelbourne VIC, AustraliaPosted 4 weeks agoVerified 9 hours ago
Pending fitX of Y criteria met

About the job

As a Front Office Supervisor at Crowne Plaza Melbourne Carlton, you will play a vital role in delivering exceptional guest experiences while supporting the Front Office Manager. This job combines hands-on responsibilities with leadership functions, fostering a collaborative environment where team members thrive. Join a dynamic team that values inclusivity and celebrates diverse backgrounds, all while making a meaningful impact on guests' journeys.

Meet the team

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You'll be responsible for

๐Ÿ”ง

Supporting daily operations

Overseeing the daily operation of the Front Office and leading shifts in the absence of a Duty Manager.
๐Ÿ“š

Coaching team members

Providing guidance and support to Guest Service Agents, ensuring high standards of service.
๐Ÿ˜Š

Ensuring guest satisfaction

Acting as a senior point of contact for guests and resolving issues to create memorable experiences.

Key criteria

๐Ÿจ

Front desk operations experience

Minimum 1 year in full-service hotel front desk operations.

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๐Ÿ“œ

Diploma in hotel management

Possession of a Diploma or equivalent in hotel management.

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๐Ÿ’ฌ

Fluent English communication

Demonstrated fluency in spoken and written English.

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A meaningful career starts with a match

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5 criteria for this job
Front desk operations experience
Minimum 1 year in full-service hotel front desk operations.

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Diploma in hotel management
Possession of a Diploma or equivalent in hotel management.

View

Fluent English communication
Demonstrated fluency in spoken and written English.

View

Proficiency in PMS and Microsoft Office
Experience using PMS and Microsoft Office for hotel operations.

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Flexible work availability
Ability to work flexible hours, including weekends and holidays.

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