Front Office Supervisor
About the job
The job is about becoming a Full Time Front Office Supervisor at Oaks Brisbane Wooloongabba Suites, where you will play a vital role in delivering exceptional guest experiences. This position is crucial for ensuring that guests feel welcomed and valued, while also leading a dedicated team. The team thrives on collaboration and innovation, fostering a workplace culture that celebrates personal growth and professional development.
You'll be responsible for
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Leading and supporting the team
Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.🛎️
Managing guest experiences
Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.🗣️
Addressing guest complaints
Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.Key criteria
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Proven leadership skills
Demonstrated experience managing and motivating a team effectively.View
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Hospitality industry background
Extensive experience in hotel or resort settings.View
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Exceptional customer service
Proven ability to maintain professionalism in high-pressure situations.View
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