IHG Hotels & Resorts4 followers38 jobs

Front Office Team Leader

Mid levelFull-timeOfficeSydney NSW, AustraliaPosted 6 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job is about stepping into a hands-on leadership role as a Front Office Team Leader at Crowne Plaza Sydney Darling Harbour. Guiding a dynamic team of Guest Service Agents, you will ensure every guest enjoys a seamless and memorable stay. The team thrives on collaboration and support, creating an inclusive environment where everyone can grow and succeed.

Meet the team

About the company

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You'll be responsible for

👥

Leading and mentoring

Leading, supporting, and mentoring Guest Service Agents to deliver exceptional service
📚

Training and onboarding

Supporting onboarding and ongoing training of team members
🏨

Overseeing operations

Overseeing daily Front Office operations, including smooth check-ins, check-outs, and guest enquiries

Key criteria

🏨

Front office experience

Proven experience in hotel reception or front office operations.

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🗣️

Strong communication skills

Demonstrated ability to communicate effectively with guests and team.

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🛠️

Problem-solving skills

Experience resolving guest concerns with professionalism and care.

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Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Front office experience
Proven experience in hotel reception or front office operations.

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Strong communication skills
Demonstrated ability to communicate effectively with guests and team.

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Problem-solving skills
Experience resolving guest concerns with professionalism and care.

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Leadership experience
Experience leading and mentoring a diverse team in hospitality.

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A meaningful career starts with a match

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