IHG Hotels & Resorts4 followers142 jobs

Front Office Team Leader

Mid levelFull-timeOfficeSydney NSW, AustraliaPosted 2 months agoVerified 14 hours ago
Pending fitX of Y criteria met

About the job

This job is about stepping into a hands-on leadership role as a Front Office Team Leader at Crowne Plaza Sydney Darling Harbour. Guiding a dynamic team of Guest Service Agents, you will ensure every guest enjoys a seamless and memorable stay. The team thrives on collaboration and support, creating an inclusive environment where everyone can grow and succeed.

You'll be responsible for

👥

Leading and mentoring

Leading, supporting, and mentoring Guest Service Agents to deliver exceptional service
📚

Training and onboarding

Supporting onboarding and ongoing training of team members
🏨

Overseeing operations

Overseeing daily Front Office operations, including smooth check-ins, check-outs, and guest enquiries

Key criteria

🏨

Front office experience

Proven experience in hotel reception or front office operations.

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🗣️

Strong communication skills

Demonstrated ability to communicate effectively with guests and team.

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🛠️

Problem-solving skills

Experience resolving guest concerns with professionalism and care.

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Meet the team

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4 criteria for this job
Front office experience
Proven experience in hotel reception or front office operations.

View

Strong communication skills
Demonstrated ability to communicate effectively with guests and team.

View

Problem-solving skills
Experience resolving guest concerns with professionalism and care.

View

Leadership experience
Experience leading and mentoring a diverse team in hospitality.

View

A meaningful career starts with a match

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