IHG Hotels & Resorts4 followers109 jobs

Front Office Team Leader | Full Time | Crowne Plaza Melbourne

Mid levelFull-timeOfficeAustraliaPosted 3 weeks agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

As a Front Office Team Leader at Crowne Plaza Melbourne, you will create memorable experiences for guests while leading a passionate team. Your role is vital in ensuring exceptional customer service and a welcoming atmosphere, making every guest feel at home. The team thrives on collaboration and support, fostering personal growth and well-being.

You'll be responsible for

👥

Leading the front office team

Showcasing passion for hospitality and customer service to inspire the team.
🏡

Creating a warm atmosphere

Ensuring guests feel at home and providing local insights for a friction-free experience.
💳

Handling transactions

Managing guest transactions and anticipating their needs for a seamless stay.

Key criteria

🏨

Hotel front office experience

Demonstrated experience in a front office environment at a hotel.

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💬

Strong communication skills

Proven ability to communicate effectively with guests and team members.

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📅

Flexible availability

Experience working rotating shifts between 7am and 11pm, 7 days a week.

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4 criteria for this job
Hotel front office experience
Demonstrated experience in a front office environment at a hotel.

View

Strong communication skills
Proven ability to communicate effectively with guests and team members.

View

Flexible availability
Experience working rotating shifts between 7am and 11pm, 7 days a week.

View

Opera knowledge
Familiarity with Opera software for hotel management is highly desirable.

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