Accor Hotels13 followers538 jobs

Front Office Supervisor (Full Time)

Mid levelFull-timeOfficeSydney NSW, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Front Office Supervisor at Swissôtel Sydney is an exciting opportunity to lead a dynamic team in a luxury hotel setting. This position plays a crucial role in ensuring exceptional guest experiences and smooth operations at the Front Office. The team thrives on collaboration, professionalism, and delivering heartfelt service, making it a fantastic place to grow your career.

You'll be responsible for

🏨

Supervising Front Office operations

Overseeing the day-to-day operations of the Front Office team and ensuring efficient service delivery.
📚

Training new team members

Onboarding and training new Guest Services Agents and Swiss Service Agents to uphold service standards.
🤝

Resolving guest complaints

Addressing and resolving any complaints or challenges presented by guests to maintain satisfaction.

Key criteria

🏨

Front office experience

Minimum 2 years in front office operations.

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💼

Leadership qualities

Demonstrated experience leading and training team members.

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🖥️

Software proficiency

Experience with Microsoft Office and OPERA PMS or OPERA Cloud.

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5 criteria for this job
Front office experience
Minimum 2 years in front office operations.

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Leadership qualities
Demonstrated experience leading and training team members.

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Software proficiency
Experience with Microsoft Office and OPERA PMS or OPERA Cloud.

View

Communication skills
Excellent verbal and written English communication abilities.

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Problem-solving skills
Proven ability to resolve conflicts and handle complaints effectively.

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