Accor Hotels13 followers538 jobs

Front Office Duty Manager - Full Time

Mid levelFull-timeOfficeMelbourne VIC, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Front Office Duty Manager position at Accor is all about creating unforgettable experiences for guests. This job plays a crucial role in ensuring exceptional service from check-in to check-out, making every guest feel valued and welcomed. The team thrives on open communication and collaboration, working closely with various departments to provide a memorable stay for every visitor.

You'll be responsible for

🛎️

Assisting guests

Working operationally at Reception, assisting guests with enquiries, check-in and check-out, luggage storage, and providing general information about the hotel and local area.
📞

Managing inquiries and complaints

Managing guest inquiries, complaints, and special requests to ensure satisfaction.
🌟

Training and mentoring

Training, mentoring, and motivating the team to deliver excellent service.

Key criteria

🏨

Front office leadership experience

Proven experience in a hotel front office leadership role.

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📅

Availability for flexible shifts

Demonstrated availability for rotating shifts, including weekends and holidays.

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🗣️

Excellent communication skills

Strong written and verbal communication skills for guest interactions.

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Meet the team

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5 criteria for this job
Front office leadership experience
Proven experience in a hotel front office leadership role.

View

Availability for flexible shifts
Demonstrated availability for rotating shifts, including weekends and holidays.

View

Excellent communication skills
Strong written and verbal communication skills for guest interactions.

View

Proficiency in Microsoft Office
Experience using Microsoft Office for reporting and communication.

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Responsible Service of Alcohol certificate
Current RSA certification required for guest service responsibilities.

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