Accor Hotels
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Group Reservations Agent

JuniorFull-timeOfficeGold Coast, QLD, AustraliaPosted 3 weeks agoVerified 4 weeks ago
Pending fitX of Y criteria met

About the job

The Group Reservations Agent at Novotel Surfers Paradise plays a vital role in creating seamless guest experiences by managing group bookings for various events. This position is all about attention to detail and exceptional customer service, ensuring that every aspect of the group stay is flawless. The team thrives on collaboration and support, making it a fantastic opportunity for those passionate about hospitality.

You'll be responsible for

📞

Managing group reservations

Coordinate group reservations from initial enquiry through to departure, ensuring every detail is handled with precision.
🤝

Liaising with teams

Work closely with sales, front office, and events teams to ensure smooth execution of group bookings.
📋

Maintaining booking data

Input and maintain accurate booking data in reservation systems, monitoring room allocations and rates.

Key criteria

📅

Group reservations experience

Proven experience managing group bookings in hospitality.

View

🗣️

Strong communication skills

Demonstrated ability to communicate effectively with clients and teams.

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🔍

Attention to detail

Experience ensuring accuracy in booking data and arrangements.

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Meet the team

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3 criteria for this job
Group reservations experience
Proven experience managing group bookings in hospitality.

View

Strong communication skills
Demonstrated ability to communicate effectively with clients and teams.

View

Attention to detail
Experience ensuring accuracy in booking data and arrangements.

View

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