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Guest Experience Associate

JuniorFull-timeOfficeCanberra ACT, AustraliaPosted 2 weeks agoVerified 11 hours ago
Pending fitX of Y criteria met

About the job

The Guest Experience Associate plays a vital role in ensuring exceptional customer service throughout the guest experience. By welcoming guests, assisting with their needs, and maintaining a pleasant atmosphere, this job significantly impacts guest satisfaction. The team thrives on collaboration and support, creating an inclusive environment where everyone can contribute to a memorable stay.

You'll be responsible for

👋

Welcoming guests on arrival and providing assistance throughout their stay

Creating a warm and inviting atmosphere for guests from the moment they arrive is essential.
🧹

Monitoring lobby areas to ensure cleanliness and a pleasant atmosphere

Keeping the lobby clean and organized contributes to a positive guest experience.
🤝

Coordinating with other departments to meet guest needs

Working collaboratively with various departments ensures that all guest requests are fulfilled efficiently.

Key criteria

🏨

Hospitality experience

Proven experience in hospitality or guest relations in hotels.

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🍽️

Food and beverage skills

Demonstrated food and beverage experience, including barista skills.

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🗣️

Communication skills

Excellent communication and interpersonal skills for guest interactions.

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View more

Meet the team

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5 criteria for this job
Hospitality experience
Proven experience in hospitality or guest relations in hotels.

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Food and beverage skills
Demonstrated food and beverage experience, including barista skills.

View

Communication skills
Excellent communication and interpersonal skills for guest interactions.

View

Problem-solving abilities
Strong problem-solving and conflict-resolution capabilities in dynamic environments.

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Local knowledge
Familiarity with Canberra attractions and tourism enhances guest experience.

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