Guest Experience Associate
About the job
The Guest Experience Associate plays a vital role in ensuring exceptional customer service throughout the guest experience. By welcoming guests, assisting with their needs, and maintaining a pleasant atmosphere, this job significantly impacts guest satisfaction. The team thrives on collaboration and support, creating an inclusive environment where everyone can contribute to a memorable stay.
You'll be responsible for
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Welcoming guests on arrival and providing assistance throughout their stay
Creating a warm and inviting atmosphere for guests from the moment they arrive is essential.🧹
Monitoring lobby areas to ensure cleanliness and a pleasant atmosphere
Keeping the lobby clean and organized contributes to a positive guest experience.🤝
Coordinating with other departments to meet guest needs
Working collaboratively with various departments ensures that all guest requests are fulfilled efficiently.Key criteria
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Hospitality experience
Proven experience in hospitality or guest relations in hotels.View
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Food and beverage skills
Demonstrated food and beverage experience, including barista skills.View
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Communication skills
Excellent communication and interpersonal skills for guest interactions.View
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