Marriott3 followers147 jobs

Guest Experience Expert - Full-Time

JuniorFull-timeHybridSydney NSW, AustraliaHospitalityCustomer servicePosted 3 weeks agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

As a Guest Service Agent at Four Points by Sheraton, you will play a vital role in creating memorable experiences for independent travellers. Your contributions will help foster a welcoming atmosphere where guests feel valued and cared for. The team thrives on collaboration and a genuine approach to service, ensuring that every interaction is meaningful.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🛎️

Assisting travellers with check-in and departure

Guiding guests through the check-in and departure processes to ensure a smooth experience.
🤝

Handling general enquiries

Providing friendly and genuine service to address traveller questions and needs.
❤️

Building relationships with travellers

Creating connections with guests to encourage future bookings and enhance their experience.

Key criteria

🏨

Experience with OPERA or similar systems

Proven experience using OPERA property management system or equivalent.

View

🤝

Relevant guest service experience

Demonstrated background in a similar guest service role.

View

🇦🇺

Working rights in Australia

Valid working rights to operate in Australia.

View

View more

A meaningful career starts with a match

View your fit

5 criteria for this job
Experience with OPERA or similar systems
Proven experience using OPERA property management system or equivalent.

View

Relevant guest service experience
Demonstrated background in a similar guest service role.

View

Working rights in Australia
Valid working rights to operate in Australia.

View

Self-motivated and driven
Energized in fast-paced environments with a proactive attitude.

View

Knowledge of local area
Expertise in hotel and surrounding area to enhance guest experiences.

View

Similar jobs

View all
Marriott
Marriott
Guest Experience Expert - Night AuditSydney, NSW · Part-time
As a Guest Experience Expert - Night Audit at Pier One Sydney Harbour, you will be the heartbeat of the night, ensuring every detail is perfect for our guests. Your role is vital in creating unforgettable stays, as you handle check-ins, check-outs, and special requests with grace and efficiency. Join a dynamic Front Office team that values authenticity, creativity, and a passion for hospitality.
Marriott
Marriott
Guest Experience ExpertQLD · Part-time
The Guest Experience Expert job is all about creating memorable experiences for guests during their stay. This position plays a vital role in ensuring that every interaction feels special and contributes to the overall guest satisfaction. The team thrives on collaboration and a hands-on approach, making sure that every detail is attended to with care and professionalism.
Marriott
Marriott
Guest Experience ExpertMelbourne, VIC · Full-time
The Guest Experience Expert job is all about creating memorable and unique experiences for guests. This role is vital in ensuring that every guest feels valued and well taken care of throughout their stay. Team members are encouraged to take initiative and work collaboratively to provide exceptional service, making every interaction count.
Marriott
Marriott
Guest Experience Expert (Club Lounge)Perth, WA · Full-time
The Guest Experience Expert position at The Ritz-Carlton, Perth, is all about delivering exceptional experiences to guests. This job plays a vital role in building lasting relationships and inspiring excellence within the hospitality industry. The team thrives on collaboration, creativity, and a commitment to the Gold Standards that define The Ritz-Carlton brand.