Marriott3 followers147 jobs

Guest Experience Expert - Night Audit

JuniorMid levelPart-timeOfficeSydney NSW, AustraliaHospitalityCustomer servicePosted 1 month agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

As a Guest Experience Expert - Night Audit at Pier One Sydney Harbour, you will be the heartbeat of the night, ensuring every detail is perfect for our guests. Your role is vital in creating unforgettable stays, as you handle check-ins, check-outs, and special requests with grace and efficiency. Join a dynamic Front Office team that values authenticity, creativity, and a passion for hospitality.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

👋

Welcoming guests

Be the first and last impression by greeting late arrivals and ensuring a warm farewell.
📊

Managing accounts

Post charges, balance accounts, and run night audit reports to ensure accuracy.
🛎️

Handling requests

Manage room assignments and solve problems before they escalate, keeping everything smooth.

Key criteria

🏨

Guest experience expertise

Demonstrated experience in delivering exceptional guest service.

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📊

Night audit proficiency

Experience managing night audit processes and balancing accounts.

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🔍

Attention to detail

Proven ability to maintain accuracy in all tasks.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Guest experience expertise
Demonstrated experience in delivering exceptional guest service.

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Night audit proficiency
Experience managing night audit processes and balancing accounts.

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Attention to detail
Proven ability to maintain accuracy in all tasks.

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Team-oriented mindset
Experience collaborating effectively within a diverse team.

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Passion for hospitality
Genuine enthusiasm for creating memorable guest experiences.

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