About the job
As a Guest Experience Expert - Night Audit at Pier One Sydney Harbour, you will be the heartbeat of the night, ensuring every detail is perfect for our guests. Your role is vital in creating unforgettable stays, as you handle check-ins, check-outs, and special requests with grace and efficiency. Join a dynamic Front Office team that values authenticity, creativity, and a passion for hospitality.
You'll be responsible for
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Welcoming guests
Be the first and last impression by greeting late arrivals and ensuring a warm farewell.đ
Managing accounts
Post charges, balance accounts, and run night audit reports to ensure accuracy.đď¸
Handling requests
Manage room assignments and solve problems before they escalate, keeping everything smooth.Key criteria
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Guest experience expertise
Demonstrated experience in delivering exceptional guest service.View
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Night audit proficiency
Experience managing night audit processes and balancing accounts.View
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Attention to detail
Proven ability to maintain accuracy in all tasks.View
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