Marriott
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Guest Experience Expert

JuniorMid levelPart-timeHybridBrisbane QLD, AustraliaPosted 2 months agoVerified 13 hours ago
Pending fitX of Y criteria met

About the job

As a Guest Service Agent at Marriott Hotels, you will be part of a dynamic team that drives innovation and sets the pace in the hospitality industry. This job is all about creating memorable experiences for guests, from the moment they arrive until their departure. The team thrives on collaboration and values every associate's contributions, making it a great place to grow and make an impact.

You'll be responsible for

🛎️

Assisting guests with check-in and check-out processes

You will guide guests through the arrival and departure processes, ensuring a smooth experience.
🌟

Engaging and inspiring guests

Handle general inquiries and engage with guests to enhance their experience during their stay.
🤝

Building relationships with guests

Strengthen connections with existing and new customers by anticipating their needs and enabling future bookings.

Key criteria

🏨

Guest service experience

Proven experience in delivering exceptional guest service.

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💻

OPERA system knowledge

Experience with OPERA property management system or similar.

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🤝

Relationship-building skills

Demonstrated ability to build and strengthen customer relationships.

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Meet the team

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3 criteria for this job
Guest service experience
Proven experience in delivering exceptional guest service.

View

OPERA system knowledge
Experience with OPERA property management system or similar.

View

Relationship-building skills
Demonstrated ability to build and strengthen customer relationships.

View

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