Guest Service Agent - Full Time
About the job
As a Guest Service Agent at Hotel Chadstone Melbourne MGallery, you will be at the heart of the guest experience, creating memorable journeys from arrival to departure. Your role is crucial in crafting stories that stay with guests, ensuring they feel welcomed and valued. The team thrives on a supportive environment, where everyone shares a passion for hospitality and a commitment to excellence.
You'll be responsible for
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Creating a warm welcome
Be the first point of contact for guests, ensuring a genuine and personalised welcome.🌟
Delivering exceptional service
Anticipate guest needs and look for opportunities to surprise and delight throughout their stay.🛎️
Managing check-in and check-out
Handle check-in and check-out efficiently, reflecting luxury standards in every interaction.Key criteria
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Guest service experience
Demonstrated experience providing exceptional service to guests.View
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Communication skills
Strong verbal and written communication skills for guest interactions.View
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Computer literacy
Proven ability to quickly learn and use hotel systems.View
