Accor Hotels13 followers466 jobs

Guest Service Agent

JuniorPart-timeOfficeAdelaide SA, AustraliaPosted 1 week agoVerified 2 weeks ago
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About the job

The Guest Service Agent position at Ibis Adelaide is all about creating memorable experiences for guests right from the moment they arrive. This key job serves as the first point of contact, ensuring that every guest feels welcomed and valued. The team thrives on a friendly, approachable atmosphere, where passion for hospitality and a can-do spirit are celebrated.

You'll be responsible for

👋

Welcoming guests

Warmly greet guests upon arrival and provide ongoing support to ensure a friendly atmosphere.
🌟

Delivering exceptional guest service

Provide outstanding service that reflects the brand values and enhances the guest experience.
❓

Handling guest inquiries

Assist guests with check-in/out processes and respond to their questions and concerns promptly.

Key criteria

👥

Guest service experience

Demonstrated experience in guest service roles, enhancing guest satisfaction.

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💻

Computer literacy

Proficient in using computer systems for bookings and guest management.

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📞

Professional communication skills

Exceptional verbal and written communication skills for guest interactions.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Guest service experience
Demonstrated experience in guest service roles, enhancing guest satisfaction.

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Computer literacy
Proficient in using computer systems for bookings and guest management.

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Professional communication skills
Exceptional verbal and written communication skills for guest interactions.

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Time management skills
Proven ability to multitask and manage time effectively in a fast-paced environment.

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Local knowledge
Familiarity with local attractions to enhance guest experiences.

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