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Guest Service Agent

JuniorFull-timeHybridPerth WA, AustraliaPosted 5 days agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Guest Service Agent at The Ritz-Carlton, Perth, plays a vital role in creating exceptional experiences for guests. This position is all about building lasting relationships and inspiring excellence within a supportive team environment. Join a global brand that values diversity and offers endless opportunities for personal and professional growth.

You'll be responsible for

👋

Providing warm greetings

Welcoming guests with a sincere greeting and engaging them in conversation about their stay and services.
🔑

Processing guest check-ins

Confirming reservations and issuing room keys to guests upon arrival.
🛏️

Coordinating with Housekeeping

Tracking the readiness of rooms for check-in to ensure a smooth guest experience.

Key criteria

👋

Customer service experience

Demonstrated experience in a customer service role.

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🍷

Responsible Service of Alcohol certification

RSA certification from a nationally accredited training provider.

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🍽️

Food safety certification

I’m Alert Food Safety Certification from City of Perth.

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View more

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4 criteria for this job
Customer service experience
Demonstrated experience in a customer service role.

View

Responsible Service of Alcohol certification
RSA certification from a nationally accredited training provider.

View

Food safety certification
I’m Alert Food Safety Certification from City of Perth.

View

Unrestricted working rights
Possess unrestricted working rights for Australia.

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