Guest Service Agent
About the job
The Guest Service Agent position at WRAP on Southbank is all about creating memorable experiences for guests from the moment they arrive. This job plays a crucial role in ensuring guests feel at home and receive exceptional service throughout their stay. The team thrives on collaboration and is dedicated to fostering a positive workplace culture where everyone can grow and succeed.
You'll be responsible for
👋
Welcoming guests
Providing a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.📞
Communicating effectively
Maintaining clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.📅
Managing reservations
Overseeing the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.Key criteria
🌟
Customer service experience
Demonstrated background in high-quality service in hospitality.View
📞
Effective communication skills
Proven ability to articulate information clearly across various mediums.View
📝
Reservation management skills
Experience overseeing guest reservations and special requests accurately.View
View more
