Minor International
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Guest Service Agent

JuniorPart-timeHybridMelbourne VIC, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Guest Service Agent position at Oaks Melbourne South Yarra Suites is all about creating memorable experiences for guests. This job plays a crucial role in ensuring that every visitor feels welcomed and valued from the moment they arrive. The team thrives on collaboration and is dedicated to delivering exceptional service, making it a fantastic opportunity for anyone passionate about hospitality.

You'll be responsible for

👋

Welcoming guests

Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
📞

Communicating effectively

Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
📝

Processing reservations

Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.

Key criteria

🌟

Customer service experience

Demonstrated background in high-quality service delivery.

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🗣️

Effective communication skills

Ability to articulate information clearly across various mediums.

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👍

Positive guest experience focus

Passionate about attentive service and issue resolution.

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3 criteria for this job
Customer service experience
Demonstrated background in high-quality service delivery.

View

Effective communication skills
Ability to articulate information clearly across various mediums.

View

Positive guest experience focus
Passionate about attentive service and issue resolution.

View

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