Guest Service Agent - Novotel Sydney City Centre
About the job
As a Guest Service Agent at Novotel Sydney City Centre, you will be the welcoming face of our hotel, dedicated to creating unforgettable experiences for our guests. This job is all about delivering exceptional service and making a positive impact on every guest's stay. Join a passionate team that values diversity and inclusion, and enjoy the opportunity to learn and grow in the hospitality industry.
You'll be responsible for
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Delivering service excellence
Providing exceptional service from check-in to check-out, ensuring every guest feels valued and welcomed.📋
Completing front office tasks
Handling a variety of front office tasks, including selling hotel facilities, taking reservations, and maintaining guest accounts.📞
Answering telephone calls
Responding to all telephone inquiries in a professional manner according to brand standards, ensuring clear communication.Key criteria
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Customer service experience in hospitality
Demonstrated experience in delivering exceptional service in a hotel environment.View
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Computer systems knowledge
Strong knowledge of Microsoft Office and Opera Cloud systems.View
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Ability to multitask under pressure
Experience managing multiple tasks and resolving issues quickly.View
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