About the job
The Guest Services Agent position at The Westin and Four Points by Sheraton Brisbane offers an exciting opportunity to be part of a dedicated team that delivers exceptional guest experiences. This job is vital in ensuring smooth day-to-day operations at the Front Office, where you will be the first point of contact for guests, embodying professionalism and hospitality. The team values collaboration and a commitment to excellence, creating a welcoming environment for both guests and associates.
You'll be responsible for
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Anticipating guests' needs
You will anticipate guests' service needs by asking questions and observing preferences to enhance their experience.🏨
Managing front office operations
You will manage all aspects of the front office department, ensuring smooth operations and exceeding guest expectations.🛠️
Resolving guest complaints
You will handle complaints and resolve grievances by negotiating with relevant parties to maintain guest satisfaction.Key criteria
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Guest services experience (2+ years)
Demonstrated experience in high-volume hospitality environments.View
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Familiarity with OPERA system
Experience with OPERA or similar property management systems.View
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Outstanding relationship building skills
Proven ability to build and maintain customer relationships.View
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