IHG Hotels & Resorts
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Guest Service Agent (Part time)

JuniorPart-timeHybridAdelaide SA, AustraliaPosted 2 weeks agoVerified 10 hours ago
Pending fitX of Y criteria met

About the job

The Guest Service Agent position at Crowne Plaza Adelaide is all about creating unforgettable experiences for guests right from their arrival. This job plays a crucial role in ensuring guests feel welcomed and valued, making their stay memorable. The team thrives on collaboration, dynamic interactions, and a shared commitment to excellence.

You'll be responsible for

👋

Welcoming guests

Being the first point of contact for guests as they arrive, ensuring a warm welcome.
🕒

Managing check-in and check-out

Facilitating a swift and seamless check-in and check-out process for guests.
🔍

Anticipating guest needs

Staying one step ahead by recording and acting on guest preferences and requests.

Key criteria

🛎️

Guest service experience

1+ year experience in Front Office or Guest Services.

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💻

Proficiency in Opera PMS

Experience using Opera Property Management System for guest services.

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🗣️

Strong communication skills

Demonstrated ability to communicate warmly and effectively.

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Meet the team

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4 criteria for this job
Guest service experience
1+ year experience in Front Office or Guest Services.

View

Proficiency in Opera PMS
Experience using Opera Property Management System for guest services.

View

Strong communication skills
Demonstrated ability to communicate warmly and effectively.

View

Problem-solving abilities
Proven skills in turning issues into opportunities for guests.

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