Accor Hotels11 followers389 jobs

Guest Service Manager

Mid levelFull-timeOfficeMelbourne VIC, AustraliaPosted 19 hours agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The Guest Service Manager at Mercure Melbourne Doncaster plays a vital role in enhancing guest satisfaction and elevating service excellence. This position is all about creating memorable experiences for guests while leading a motivated Front Office team. The hotel fosters a vibrant and supportive work environment, where collaboration and professional growth are encouraged.

Meet the team

About the company

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You'll be responsible for

🤗

Delivering warm and genuine service

Providing anticipatory service that reflects the brand’s Vision and Mission, ensuring guests feel welcomed and valued.
🏆

Cultivating a high-performance culture

Implementing effective Standard Operating Procedures (SOPs) to drive guest satisfaction and support departmental profitability.
📊

Monitoring guest feedback and operational performance

Analyzing trends and metrics to identify opportunities for improvement and implementing action plans to enhance service delivery.

Key criteria

🌟

Guest service leadership experience

Minimum 2 years in Front Desk or Guest Services leadership.

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📊

Operational performance analysis

Proven ability to analyze daily operational reports for insights.

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💻

Proficiency in Opera PMS

Experience with Opera Cloud or Opera PMS is advantageous.

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A meaningful career starts with a match

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5 criteria for this job
Guest service leadership experience
Minimum 2 years in Front Desk or Guest Services leadership.

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Operational performance analysis
Proven ability to analyze daily operational reports for insights.

View

Proficiency in Opera PMS
Experience with Opera Cloud or Opera PMS is advantageous.

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Strong communication skills
Demonstrated ability to communicate effectively with guests and team.

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Microsoft Office proficiency
Proficiency in Word, Excel, and PowerPoint for reporting and presentations.

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