Accor Hotels6 followers194 jobs

Guest Services Agent

JuniorPart-timeHybridSydney NSW, AustraliaAdministrationCustomer servicePosted 4 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

This job is about joining the vibrant team at The Sydney Boulevard Hotel as a Guest Services Agent, where you will play a crucial role in delivering exceptional guest experiences. Your contributions will help maintain high operational standards and ensure that every guest feels valued and welcomed. The team thrives on collaboration, inclusivity, and a shared passion for hospitality.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

❤️

Providing exceptional service

Delivering passionate, knowledgeable, and friendly service to all guests, ensuring their needs are met.
🛎️

Managing guest check-ins and check-outs

Accurately and efficiently checking guests in and out of the property, ensuring a smooth process.
📞

Handling inquiries and complaints

Assisting guests with all inquiries and complaints, providing accurate information and solutions.

Key criteria

🗣️

Exemplary communication skills

Demonstrated written and verbal communication skills for guest interactions.

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🏨

Hotel operations experience

Proven experience in hotel operations to enhance guest satisfaction.

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🕒

Time management skills

Experience managing time effectively in a fast-paced environment.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Exemplary communication skills
Demonstrated written and verbal communication skills for guest interactions.

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Hotel operations experience
Proven experience in hotel operations to enhance guest satisfaction.

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Time management skills
Experience managing time effectively in a fast-paced environment.

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Customer service focus
Strong background in delivering exceptional customer service experiences.

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Flexible availability
Ability to work a flexible 7-day roster to meet operational needs.

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