Ventia2 followers10 jobs

Guest Services Agent

JuniorMid levelFull-timeOfficeKatherine, NT, AustraliaPosted 7 hours agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The Guest Services Agent position at Ventia is all about creating a warm and professional experience for Defence personnel at RAAF Tindal. This job plays a crucial role in ensuring that guests feel welcomed and well taken care of during their stay. The team thrives on collaboration and inclusivity, making it a fantastic place to grow and develop your skills.

Meet the team

About the company

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You'll be responsible for

📅

Managing bookings and check-ins/outs

Leading the charge in room booking and allocation for personnel posted or transiting through the base.
🧹

Coordinating cleaning and maintenance

Coordinating cleaning, maintenance, and responding to service requests to ensure guest satisfaction.
🔍

Performing quality inspections

Performing quality room inspections to ensure everything is functional and welcoming for guests.

Key criteria

🏨

Hospitality experience

1+ years of experience in hospitality or accommodation.

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📊

Record-keeping proficiency

Demonstrated proficiency in MS Office and record-keeping systems.

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🗣️

Strong communication skills

Proven ability to deliver excellent customer service and engage with guests.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Hospitality experience
1+ years of experience in hospitality or accommodation.

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Record-keeping proficiency
Demonstrated proficiency in MS Office and record-keeping systems.

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Strong communication skills
Proven ability to deliver excellent customer service and engage with guests.

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Key management experience
Experience managing keys and coordinating room bookings effectively.

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Australian Citizenship
Must be an Australian Citizen eligible for Defence Security Clearance.

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A meaningful career starts with a match

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