About the job
The Guest Services Manager at JLL is all about creating an exceptional guest experience across the Sydney Precinct for a banking client. This job is crucial in ensuring that every guest feels welcomed and supported throughout their visit, while also empowering teams to deliver outstanding service. Collaboration with various teams is key, as the focus is on maintaining high service standards and a positive environment.
You'll be responsible for
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Curating guest journey
Owning and refining the complete guest journey from arrival to departure, ensuring intentional, consistent touchpoints aligned with workplace vision🔄
Translating experience principles
Translating guest experience principles into practical service behaviors and designing human-centered responses to friction points📏
Setting service standards
Setting and maintaining service standards across all guest touchpoints including lobby, lifts, concierge desks, and waiting areasKey criteria
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3-5 years in hospitality or facilities management
Experience in environments focused on guest services and support.View
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Strong service mindset
Ability to build positive relationships with stakeholders.View
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Experience in customer or employee experience
Background in enhancing service delivery in corporate settings.View
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