Hardship Officer
About the job
The Hardship Officer at People First Bank plays a vital role in supporting customers facing financial hardship. This position is all about empathy, understanding, and finding the best outcomes for both customers and the bank. The team thrives on collaboration and continuous improvement, creating a supportive environment where everyone can make a positive impact.
You'll be responsible for
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Reviewing hardship requests
Reviewing and assessing requests for hardship assistance, ensuring compliance with guidelines and risk appetite.🤝
Negotiating arrangements
Negotiating meaningful and sustainable arrangements that consider customers' ongoing living expenses.🌟
Championing continuous improvement
Identifying and championing opportunities for continuous improvement to enhance customer experience.Key criteria
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Experience in hardship or collections
Demonstrated experience in hardship or collections within banking or consumer lending.View
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Understanding of retail financial services
Sound knowledge of lending and retail financial services principles.View
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Strong communication skills
Proven ability to communicate effectively, both verbally and in writing.View
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