About the job
The Head of Customer Happiness at EatClub is an exciting opportunity to lead a global Customer Happiness function in a fast-growing marketplace. This job is all about building relationships with customers and enhancing their experience, making it a vital part of the brand's competitive advantage. The team values collaboration and innovation, working closely with various departments to ensure customer insights drive product and operational improvements.
You'll be responsible for
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Leading Customer Happiness Team
Lead and scale a 20+ person, multi-region Customer Happiness team, including offshore teams in the Philippines and Nigeria.đ
Owning Customer Happiness Strategy
Own the global Customer Happiness strategy, operating model, tooling, and performance.đĄ
Building AI-Enabled Support Systems
Build AI-enabled support systems that improve quality, speed, cost to serve, and customer retention.What we're looking for
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Senior experience in customer experience
Proven background leading customer experience in tech-enabled businesses.View
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Team leadership experience
Experience building and leading distributed teams through growth.View
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Operational and systems thinking
Strong capability in operational strategy and systems design.View
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