About the job
The Head of Customer Happiness at EatClub is a pivotal job that focuses on enhancing customer relationships in a vibrant dining marketplace. This position offers a unique opportunity to shape the Customer Happiness function from the ground up, fostering collaboration between customers and restaurants. The team values innovation and is dedicated to creating a supportive environment that prioritizes customer satisfaction.
You'll be responsible for
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Leading Customer Happiness Team
Lead and scale a 20+ person, multi-region Customer Happiness team, including offshore teams in the Philippines and Nigeria.📊
Owning Customer Happiness Strategy
Own the global Customer Happiness strategy, operating model, tooling, and performance.💡
Designing AI-Enabled Support Systems
Build AI-enabled support systems that improve quality, speed, cost to serve, and customer retention.Key criteria
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Senior experience in customer experience
Proven background leading customer experience in tech-enabled businesses.View
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Team leadership experience
Experience building and leading distributed teams through growth.View
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Operational and systems thinking
Strong capability in operational strategy and systems design.View
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