About the job
The Head of Incident and Crisis Management at Superloop is a pivotal job that focuses on establishing and continuously improving the Major Incident and Crisis Management capability. This position plays a crucial role in ensuring a consistent and effective approach to incident response, stakeholder communications, and organizational readiness. Superloop values collaboration and inclusivity, fostering a supportive environment where team members can thrive.
You'll be responsible for
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Owning Major Incident Management
Own and operate the Major Incident Management process across all domains, ensuring effective incident response and stakeholder communication.🛡️
Leading Crisis Management
Lead the development and maintenance of crisis management frameworks and playbooks, ensuring organizational readiness and compliance.📈
Driving Continuous Improvement
Lead post-incident reviews and corrective action programs to promote best practices and enhance incident management capabilities.Key criteria
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Major Incident Management experience
Extensive experience in managing major incidents across various domains.View
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Crisis management framework ownership
Proven experience developing and maintaining crisis management frameworks.View
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Playbook development skills
Demonstrated ability to create and update crisis response playbooks.View
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