Centorrino Technologies5 followers28 jobs

Head of Service Management

SeniorFull-timeHybridAustraliaPosted 2 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Head of Service Management at Centorrino Technologies is a pivotal position that drives strategic leadership and continual improvement in IT Service Management. This job is essential for ensuring that services are delivered efficiently and in line with best practices, ultimately enhancing the customer experience. The team thrives on collaboration, innovation, and inclusivity, making it a fantastic environment for growth and development.

You'll be responsible for

🚀

Developing and executing ITSM strategy

Crafting and implementing the organisation's IT Service Management strategy to enhance service delivery and customer experience.
🔧

Leading Service Management practices

Driving the maturity and ongoing evolution of ITIL-aligned Service Management practices across the Managed Services division.
📈

Establishing governance frameworks

Creating and maintaining governance frameworks that improve operational consistency and service quality across all service management processes.

Key criteria

📊

10+ years in IT Managed Services

Proven experience in IT Managed Services or Enterprise IT environments.

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🛠️

5+ years in senior leadership

Demonstrated experience in a senior leadership role within IT.

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📈

ITIL-based Service Management

Extensive experience leading ITIL-aligned Service Management functions.

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View more

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5 criteria for this job
10+ years in IT Managed Services
Proven experience in IT Managed Services or Enterprise IT environments.

View

5+ years in senior leadership
Demonstrated experience in a senior leadership role within IT.

View

ITIL-based Service Management
Extensive experience leading ITIL-aligned Service Management functions.

View

Stakeholder management skills
Experience managing executive-level stakeholders and influencing outcomes.

View

Governance framework development
Proven ability to develop and implement Service Management governance frameworks.

View

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