Uniting2 followers65 jobs

Head of Quality & Service Improvement

SeniorFull-timeHybridSydney NSW, AustraliaPosted 2 days agoVerified 3 days ago
Pending fitX of Y criteria met
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About the job

The Head of Quality and Service Improvement is a pivotal job at Uniting NSW.ACT, focusing on leading the quality agenda for one of Australia's largest not-for-profit organizations. This position plays a crucial role in shaping organizational strategy and fostering a culture of continuous improvement, impacting the lives of thousands who rely on Uniting's services. Collaboration with executive leaders and operational teams is key, ensuring that quality remains at the heart of decision-making.

You'll be responsible for

📈

Leading the quality agenda

Driving the development and ongoing evolution of Uniting's enterprise Quality Management Framework.
👥

Developing high-performing teams

Leading and developing a team of six quality and service improvement professionals to strengthen capabilities.
📊

Monitoring performance metrics

Overseeing quality metrics, reporting, and assurance activities to monitor organizational performance.

Key criteria

📊

Senior leadership experience

Proven experience in senior leadership within large organisations.

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✅

Quality management systems knowledge

Extensive understanding of quality management and assurance frameworks.

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🔄

Continuous improvement expertise

Demonstrated success in leading continuous improvement initiatives.

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Meet the team

About the company

View your fit

4 criteria for this job
Senior leadership experience
Proven experience in senior leadership within large organisations.

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Quality management systems knowledge
Extensive understanding of quality management and assurance frameworks.

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Continuous improvement expertise
Demonstrated success in leading continuous improvement initiatives.

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Stakeholder engagement skills
Strong ability to influence and collaborate with executive teams.

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