Cushman & Wakefield4 followers115 jobs

Head of Portfolio Operations

SeniorFull-timeHybridSydney NSW, AustraliaAdministrationProfessional servicesPosted 3 days agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The Head of Portfolio Operations is a pivotal job that involves providing senior operational leadership across a complex, high-profile portfolio of live precincts. This position is crucial for ensuring that operational services are delivered in a coordinated and compliant manner, with a strong emphasis on safety and continuous improvement. The team thrives on collaboration and is dedicated to achieving excellence in service delivery.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📊

Leading portfolio operations

Leading day-to-day portfolio operations across multiple service streams to ensure seamless service delivery.
✅

Overseeing compliance

Overseeing facilities management, maintenance, contractor performance, and statutory compliance to ensure operational excellence.
🛠️

Managing helpdesk performance

Managing onsite helpdesk performance, service requests, incident escalation, and issue resolution to enhance customer satisfaction.

Key criteria

🏢

Facilities management experience

8-10+ years in facilities management or operations.

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🔍

Risk and compliance knowledge

Strong understanding of risk management and compliance standards.

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🤝

Stakeholder management skills

Proven ability to manage diverse stakeholders effectively.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Facilities management experience
8-10+ years in facilities management or operations.

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Risk and compliance knowledge
Strong understanding of risk management and compliance standards.

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Stakeholder management skills
Proven ability to manage diverse stakeholders effectively.

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KPI monitoring experience
Experience tracking KPIs and service level agreements.

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Continuous improvement focus
Demonstrated commitment to operational excellence and improvement.

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