Notion10 followers2 jobs

Head of Support, APAC

SeniorFull-timeOfficeSydney NSW, AustraliaPeople and cultureCustomer successOperations consultingPosted 1 week ago
View your fit0 of 9 criteria met

About the job

The Head of Support, APAC is a pivotal job at Notion, where you will design and own the strategy for leading a high-impact team of technical and general support leaders across multiple hubs in the APAC region. This job is all about shaping and governing the regional support strategy while ensuring it aligns with global standards and meets the unique needs of APAC customers. Collaboration is key, as you will work closely with Global CX Leadership and the Regional GM to drive execution and elevate both agent and customer experiences.

You'll be responsible for

🗺️

Designing and owning the vision and strategy for Support in APAC

You will create a long-term vision and roadmap for the Support team in APAC, building the organizational structure and leadership to achieve it.
🌍

Leading and developing a distributed regional support organization

Your focus will be on ensuring clear accountability, effective communication, and strong engagement across various locations.
📈

Managing and optimizing resources in APAC

You will ensure consistent attainment of SLAs and KPIs across both technical and general support teams, driving performance and improvement.

Skills you'll need

👥

Leadership experience in technical support

8–10 years of progressive leadership experience building and leading high-performing technical support organizations.
📊

Data-driven decision making

Proven track record of using data and market insights to shape strategy and influence stakeholders.
💡

User-centric mindset

Deep passion for designing experiences that materially improve customer quality of life.
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Meet the team

About the company

View your fit

0 of 5 criteria met
8–10 years of leadership experience
Proven track record in building and scaling support organizations.

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4+ years in APAC market leadership
Experience leading CX or Support in the APAC region.

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Data-driven strategy development
Ability to use data insights to shape operational strategies.

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Cross-functional process design
Experience implementing robust processes across teams.

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User-centric mindset
Passion for improving customer experiences and quality of life.

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