Head of Value Stream
About the job
The Head of Value Stream at Toll Group plays a vital role in shaping how IT services are delivered across the organisation. This position is crucial for influencing outcomes across service towers and value streams, ensuring that IT services align with strategic business objectives. The team thrives on collaboration, continuous improvement, and building strong relationships with stakeholders.
You'll be responsible for
🚀
Leading IT operations
Lead end-to-end IT Operations for assigned Toll business units, ensuring high-quality, stable, and customer-focused IT services.⚠️
Managing incidents
Act as the senior escalation point for critical P1/P2 incidents, leading cross-functional resolution and ensuring clear communication with internal and external stakeholders.📊
Governance and compliance
Govern IT service performance and risk, ensuring service management and process compliance, overseeing major IT changes, and driving data-led service improvement initiatives.Key criteria
🔧
IT service management expertise
Proven experience with ITIL and ITSM tools for service improvement.View
🤝
Strong stakeholder management
Demonstrated ability to build trusted relationships with senior leaders.View
🚨
Major IT incident management
Deep operational expertise in leading escalations and maintaining service stability.View
View more
