Head of Voice of Customer
About the job
The Head of Voice of Customer is a pivotal job that drives the enterprise Voice of Customer strategy, ensuring that customer feedback is captured and transformed into actionable insights. This role is crucial for improving customer outcomes and aligning enterprise priorities with customer needs. At Bupa, teamwork and collaboration are at the heart of how the team operates, fostering an environment where everyone can thrive.
You'll be responsible for
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Defining Voice of Customer strategy
Owning the enterprise Voice of Customer strategy aligned to customer experience and business strategy.🔧
Designing VOC systems
Designing and governing an integrated Voice of Customer system spanning various feedback types.📈
Translating VOC data
Translating Voice of Customer data into clear, actionable insights and experience priorities.Key criteria
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Relevant tertiary qualification
Possession of a relevant degree or postgraduate qualification.View
📊
10+ years in customer experience
Extensive experience in similar customer-focused roles.View
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Proven track record in transformation
Demonstrated success in leading customer transformation initiatives.View
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