About the job
The Home Services Coordinator job is all about managing customer enquiries and ensuring a seamless installation experience. This role is crucial in creating loyal customers by providing outstanding service and support. The team thrives in a fast-paced environment, valuing creativity and collaboration to achieve great results.
You'll be responsible for
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Handling Home Service enquiries
Managing all enquiries, surveys, and escalations from stores, customers, and subcontractors, ensuring customer satisfaction.✅
Resolving support tickets
Ensuring calls, surveys, escalations, and support tickets are resolved within agreed timeframes for optimal customer outcomes.🛠️
Managing work orders
Monitoring coverage, scheduling, and optimization of work orders, addressing scheduling conflicts and absences.Key criteria
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Customer service experience
Demonstrated experience in retail or corporate environments.View
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Microsoft product knowledge
Extensive knowledge of Microsoft products and relevant legal frameworks.View
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Experience with Salesforce
Proven experience using Salesforce or similar workforce management systems.View
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