Customer Service Administrator
About the job
This job is about being an experienced and detail-driven Customer Service Administrator (Pre-Site Project Planner) who plays a crucial part in the customer journey. Ensuring every home is fully prepared for construction to commence smoothly and on schedule is vital. The team thrives in a structured administrative environment, coordinating multiple moving parts while delivering an exceptional customer experience.
You'll be responsible for
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Acting as primary contact
Acting as the primary point of contact for customers during the pre-site phase, guiding them through requirements with professionalism, clarity, and empathy.📅
Managing workflows
Managing weekly workflows and coordinating all pre-construction certifications and approvals to keep projects progressing.📝
Preparing documentation
Preparing variations, permits, contracts, and supporting documentation with accuracy and exceptional attention to detail.Key criteria
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Residential construction experience
Proven experience in residential construction or project coordination.View
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Strong organisational skills
High level of accuracy in handling documentation and compliance.View
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Excellent communication skills
Customer-centred approach with clear and professional interactions.View
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