Customer Service Administrator
About the job
The Customer Service Administrator (Pre-Site Project Planner) is a vital part of the Project Planning team, ensuring that every home is ready for construction to begin smoothly and on schedule. This position is all about enhancing the customer journey by delivering exceptional service and managing multiple tasks effectively. The team thrives in a structured environment, valuing collaboration and communication to achieve project milestones.
You'll be responsible for
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Acting as the primary point of contact
Guiding customers through requirements with professionalism, clarity, and empathy during the pre-site phase.📅
Managing workflows
Coordinating all pre-construction certifications and approvals to keep projects progressing.📝
Preparing documentation
Preparing variations, permits, contracts, and supporting documentation with accuracy and exceptional attention to detail.Key criteria
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Residential construction experience
Proven experience in residential construction or project coordination.View
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Strong organisational skills
High level of accuracy in handling documentation and compliance.View
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Excellent communication skills
Customer-centred approach with effective communication abilities.View
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