About the job
Joining Sonder as a Customer Service Representative means becoming part of a mission-driven team dedicated to transforming workplace wellbeing. This job is all about connecting with members, troubleshooting their issues, and collaborating with various teams to enhance our digital product. At Sonder, teamwork and innovation are at the heart of everything we do, creating a supportive environment where everyone can thrive.
You'll be responsible for
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Managing member support
Overseeing and resolving support tickets regarding onboarding, offboarding, and technical troubleshooting within our 1-business-day SLA.🔍
Investigating issues
Replicating user issues and documenting findings for the Product team to enhance the platform.📝
Collating feedback
Gathering member feedback and suggestions to influence future development of the Sonder platform.Key criteria
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Customer service experience
Demonstrated experience in a customer service role with ticketing systems.View
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Technical troubleshooting skills
Experience investigating and resolving technical issues effectively.View
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Empathetic communication
Ability to communicate with warmth and professionalism.View
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