Customer Service Representative (6 Month MTC)
About the job
The Customer Service Representative job at Challenger Limited offers an exciting opportunity to join a dynamic Contact Centre team. This position plays a crucial role in enhancing customer experiences and providing support during important moments in their retirement journey. The team thrives in a fast-paced, flexible environment, where diverse backgrounds and skills are valued, fostering a culture of collaboration and growth.
You'll be responsible for
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Responding to customer enquiries
Assisting customers with queries via phone and email, providing guidance on products and services.🔧
Taking ownership of issues
Seeing customer issues through to resolution, ensuring satisfaction and support.⚖️
Balancing competing priorities
Maintaining accuracy and attention to detail while managing multiple tasks in a busy environment.Key criteria
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Customer service experience
Demonstrated experience in customer service via phone or email.View
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Strong communication skills
Proven written and verbal communication abilities for clear interactions.View
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Attention to detail
High accuracy in record-keeping and handling customer inquiries.View
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