Pepper Money ANZ2 followers13 jobs

Customer Service Specialist - (Early Shift)

JuniorMid levelFull-timeOfficeParramatta NSW 2150, AustraliaAdministrationCustomer servicePosted 2 hours ago
Pending fitX of Y criteria met

About the job

The Customer Service Specialist job at Pepper Money is all about being the friendly face for customers, answering their queries and calls post-settlement. This role plays a crucial part in helping customers manage their loans and ensuring a seamless experience. The team thrives on collaboration and values a positive, supportive work environment.

You'll be responsible for

🌟

Providing exceptional customer service

Provide exceptional service to our customers in Australia and New Zealand, covering both mortgages and asset finance products.
✉️

Managing customer inquiries

Respond to customer emails promptly and in line with our policies.
📝

Lodging and managing complaints

File and manage customer complaints to ensure compliance with regulations, or collaborate with our customer resolutions team to find solutions.

Key criteria

📞

Call-centre experience

Experience in a fast-paced contact centre handling 50-60 interactions daily.

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🗣️

Outstanding communication skills

Proven ability to deliver excellent written and verbal customer service.

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🤝

Team-player mentality

Experience collaborating effectively within a team to improve processes.

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Meet the team

Think you're a good fit?See what the hiring team are looking for

About the company

View your fit

5 criteria for this job
Call-centre experience
Experience in a fast-paced contact centre handling 50-60 interactions daily.

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Outstanding communication skills
Proven ability to deliver excellent written and verbal customer service.

View

Team-player mentality
Experience collaborating effectively within a team to improve processes.

View

Accurate note-taking skills
Demonstrated ability to maintain detailed and secure customer account notes.

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Inbox management experience
Experience responding to customer emails promptly and accurately.

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